Global Delivery and Support Services
MMV's mobile financial services solution is unique in offering comprehensive banking,
payments, and budgeting tools on the customer's existing mobile phone. Featuring
an elegant, consumer-tested user interface, the solution is supported by MMV's Global
Delivery and Support Services
Value Added Services:
- Call Center Support—MMV will provide any level of call center support
required by the Financial Institution, from the technical training for an internal
team to providing external 24 hours a day, 7 days a week support.
- Device Certification, Testing and Support—Support for any customer's
existing mobile platform. Device models to be tested will be specified by MMV and
will include the top business selling devices for business for the regional market
capable of supporting mobile web.
- Operation and Maintenance—Supporting a mobile service after launch
requires technical expertise and resources. MMV can provide ongoing mobile operation
and maintenance support to ensure a robust customer experience—from help desk queries
to on site support.
- Analytics—By analyzing this new source of customer data, MMV can help
you understand what services your customers want and need.
- UI Design—Developing an effective mobile experience requires a thorough
design and testing process. MMV employs a regimented UI design process to guarantee
customer satisfaction with all aspects of the mobile customer experience—from
font selection to color choice.